This simple yet profound commitment became the foundation upon which Empra was built.
Over the past three years, our founders have dedicated themselves to working closely with over 200 B2B SaaS companies, guiding them in raising funds and scaling from pre-seed to Series B and C rounds.
Through this journey, they have witnessed the critical importance of customer success and the power of effective retention strategies. These elements significantly impact a company’s ability to secure capital and achieve consistent, sustainable growth.
This is why Empra was founded: to provide companies with the tools and expertise needed to enhance customer retention and achieve consistent revenue growth.
We create tailored customer success strategies, ensuring companies deliver excellent support and engagement.
With our CS 3.0 methodology, we use data-driven and proactive techniques. Our methods focus on enhancing customer interactions, optimising support, and creating a seamless experience, which in turn reduces customer churn and drives sustainable growth.
Worked with 200 SaaS companies in the past three years. We bring extensive experience and proven results in customer success.
Total fundraise we helped with: £85M. Our expertise in customer success directly contributes to successful fundraising efforts.
Case study #1: £125K increase in revenue from existing customer base within 6 months. Effective strategies that drive significant revenue growth.
Built a CS department from the ground up, achieving consistent revenue growth and surpassing the sales team within 9 months. Real-world success.
Empra Consultancy, born in 2024, is an advisory firm for early-stage B2B SaaS companies. We're a collective of thinkers, strategists, and doers, passionate about redefining the customer journey.
Our mission is to help companies allow their customers to attain their desired outcome while having a great experience.
We envision a future where every B2B SaaS firm, especially the budding ones, sees customer success as their cornerstone.
