Lowering churn and driving revenue for B2B SaaS companies

Tailored solutions to boost customer retention and drive revenue growth consistently

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About Us.

"I promise to never have an unhappy client ever again”

This simple yet profound commitment became the foundation upon which Empra was launched and built.

Over the past three years, our founders have dedicated themselves to working closely with over 200 B2B SaaS companies.

Through this journey, they witnessed the critical importance of customer success and the power of effective retention strategies. These elements significantly impact a company’s ability to secure capital and achieve consistent, sustainable growth.

This is why Empra was founded: to provide companies with the tools and expertise needed to enhance customer retention and achieve consistent revenue growth.

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We create tailored customer success strategies, ensuring companies deliver excellent support and engagement.

With our CS 3.0 methodology, we use data-driven and proactive techniques. Our methods focus on enhancing customer interactions, optimising support, and creating a seamless experience, which in turn reduces customer churn and drives sustainable growth.

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Why customer success matters

Cost of acquisition vs. retention

$1.78 v. $0.61

It costs up to five times more to acquire a new customer than to retain an existing one.

Profit impact from retention


Increasing customer retention rates by just 5% can increase profits by 25% to 95%

Churn due to poor service


67% of churn could be avoided if businesses resolved issues during onboarding

"Customer Success is where 90% of the revenue is"
Jason Lemkin, MD of Storm Ventures and SaaStr

The right solution for you...


Gain deep insights into your customer success operations with our comprehensive reports. Identify key action items to reduce churn, increase Customer Satisfaction (CSAT), and boost Revenue.

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Leverage our expertise to implement bespoke strategies tailored to your business needs. From onboarding improvements to process optimisation, we provide the support you need to excel.

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Enhance your customer success capabilities with our specialised add-ons, including the LaunchPad Program and Customer Success Platform. Tailor-made to integrate seamlessly with your existing tools.

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Find Out More

What is the value of my customer base?

Do any of these questions resonate?

Should I invest in Customer Success?

How much are my customer's worth?

What if I reduced churn by 10%?

What's the impact of churn?

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