Lowering churn and driving revenue for B2B SaaS companies

Bespoke solutions that helps B2B SaaS companies increase revenue at every stage of the customer journey

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About Us.

"My promise was never to have an unhappy client ever again”

This simple yet profound commitment became the foundation upon which Empra was built.

Over the past three years, our founders have dedicated themselves to working closely with over 200 B2B SaaS companies.

Through this journey, they have witnessed the critical importance of customer success and the power of effective retention strategies. These elements significantly impact a company’s ability to secure capital and achieve consistent, sustainable growth.

This is why Empra was founded: to guide early-stage founders in prioritising customer success, enabling exceptional growth and lasting impact.

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WHAT WE DO

We empower B2B SaaS companies to thrive with custom-built customer success strategies and CRM solutions.

Our approach is data-driven and proactive, ensuring your clients receive unparalleled support and engagement. With Empra, expect reduced churn, increased upsell opportunities, and a unified customer journey.

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Why customer success matters

Cost of acquisition vs. retention

$1.78 v. $0.61

It costs up to five times more to acquire a new customer than to retain an existing one.

Profit impact from retention

25-95%

Increasing customer retention rates by just 5% can increase profits by 25% to 95%

Churn due to poor service

67%

67% of churn could be avoided if businesses resolved issues during onboarding

"Customer Success is where 90% of the revenue is"
Jason Lemkin, MD of Storm Ventures and SaaStr

The right solution for you...

Report

Gain deep insights into your customer success operations with our comprehensive reports. Identify key action items to reduce churn, increase Customer Satisfaction (CSAT), and boost Revenue.

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Consulting

Leverage our expertise to implement bespoke strategies tailored to your business needs. From onboarding improvements to process optimisation, we provide the support you need to excel.

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Add-ons

Enhance your customer success capabilities with our specialised add-ons, including the LaunchPad Program and Customer Success Platform. Tailor-made to integrate seamlessly with your existing tools.

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Find Out More

What is the value of my customer base?

Do any of these questions resonate?

Should I invest in Customer Success?

How much are my customer's worth?

What if I reduced churn by 10%?

What's the impact of churn?

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